Ark Quests ("we", "our", "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ark-quests.com or use our services.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, travel preferences, and other information you voluntarily provide when submitting our contact form or making an inquiry.
- Usage Data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. See the Cookies section below for details.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide personalised travel proposals
- Process bookings and manage your travel arrangements
- Send you relevant updates about your trip (with your consent)
- Improve our website, services, and customer experience
- Analyse website usage patterns and trends
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist in operating our website, conducting our business, or servicing you (e.g., accommodation providers, transfer operators), so long as they agree to keep your information confidential.
- Legal Requirements: When we believe disclosure is necessary to comply with the law, enforce our policies, or protect our or others' rights, property, or safety.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Object to or restrict certain processing activities
- Request data portability
To exercise any of these rights, please contact us at sales@ark-quests.com.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These cookies collect anonymised data.
You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
GDPR Compliance
If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contract: Processing is necessary for a contract we have with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Inquiry data is retained for up to 24 months after your last interaction with us.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: sales@ark-quests.com
- Website: ark-quests.com